Privacy Policy

People-Centred Strategies (“PCS”, “we”, “us”, “our”) operates this website and is the data controller of your personal data. We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with us online. By using this website, you agree to the terms of this Privacy Policy.

1. Personal information we collect

When you visit our website, we may collect the following types of information: a) Device Information (automatically collected). We automatically collect certain technical information about your device, including:

• IP address

• browser type and version

• time zone

• basic device identifiers

• information about cookies installed on your device

• pages viewed, time spent on pages, and how you navigate the site

• referring websites or search terms

We refer to this as “Device Information”. This is used primarily for security, performance, and statistical analysis (for example, understanding how visitors use the site).

b) Information you provide to us

If you choose to use certain features of the website (for example, contact forms, newsletter sign-ups, event registrations, or resource downloads), you may provide personal data such as:

• first name and last name

• email address

• organisation

• country or city of residence

• telephone number

• any other information you choose to include in a message or form

In limited cases (for example, if payments or bookings were processed through the site in future), we may collect additional details necessary to fulfil an agreement. Payment details are normally processed by third-party providers and not stored by us directly. You can visit most parts of the website without telling us who you are. However, if you choose not to provide certain information, you may not be able to use some features (for example, receive our newsletter or contact us via web forms). If you are unsure what information is mandatory, you can contact us at contact@laynerobinson.org.

2. Why we process your data

Our main reasons for processing your personal data are to:

• operate, secure, and improve the website

• respond to your enquiries and messages

• provide newsletters, updates, or resources you have requested

• manage registrations for events, webinars, or speaking engagements

• maintain basic usage statistics and prevent misuse or abuse of the site

• comply with legal obligations

We aim to collect and process only the minimum personal data needed for these purposes. Device Information is used primarily to identify potential cases of misuse, maintain security, and generate aggregated statistics about website usage. This information is not used to identify individual users unless required for security or legal reasons.

3. Legal basis for processing (European/UK visitors)

If you are located in the UK or the European Economic Area (EEA), we process your personal data on one or more of the following legal bases:

• Consent – for example, when you subscribe to the newsletter or choose to receive communications.

• Contract – when processing is necessary to fulfil an agreement with you (for example, responding to a specific request).

• Legitimate interests – such as running and improving the website, maintaining security, and communicating with you proportionately and expectedly.

• Legal obligation – when we are required to comply with applicable laws.

Your data may be transferred and stored outside the UK or EEA (for example, in Canada or the United States) where our service providers are located. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place.

4. Your rights (UK & EU residents)

If you are a UK or European resident, you have the following rights regarding your personal data, subject to applicable law:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights in relation to automated decision-making and profiling (we do not currently use automated -making on this website)

To exercise any of these rights, please contact us at contact@laynerobinson.org.

5. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. We encourage you to review the privacy policies of any external sites you visit.

6. Information security

We take reasonable administrative, technical, and physical measures to protect the personal data under our control from unauthorised access, use, modification, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Legal disclosure

We may disclose information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena, court order, or similar legal process; to protect our rights, your safety, or the safety of others; to investigate fraud or misuse; or to respond to a lawful request from public authorities.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. Continued use of the website after such changes constitutes acceptance of the revised Policy.

9. Contact information

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us at:

Email: contact@laynerobinson.org

Last updated: 30 November 2025